Making a claim online?

Does my trip qualify?

We promise to do our best to be on time; however, sometimes delays happen. If your train arrival is delayed by 15 minutes or more, we want to credit what you paid for the trip.

Our Service Guarantee policy doesn’t apply to delays caused by reasons outside of our control, including extreme weather, emergency investigations, pedestrian incidents, track obstructions, and on-board emergencies. Read more about our policy.

Customers who paid for their trip using a PRESTO card can submit their claim online by clicking on the "Does my trip qualify?" button above.. Customers with single-ride tickets, or day or group passes may request a credit at GO stations. Read the FAQ section below for more information.

View previous claims

How to make a claim

How to view your active claims

Frequently asked questions